At Ksquare Gems, we are dedicated to providing exceptional customer service to ensure your shopping experience is smooth, enjoyable, and satisfying. Our team is here to assist you with any questions, concerns, or issues you may have regarding our jewelry collections or services.
Below you will find information on how to contact us, our service hours, and the types of support we offer.
1. Contact Us
If you need assistance, our customer service team is available through the following channels:
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Email: care@ksquaregems.com
Send us an email with your questions or concerns, and we will respond as promptly as possible. -
Phone: +1 (929) 273-4845
Call our customer service team for immediate assistance during our business hours. -
Live Chat: Visit our website ksquaregems.com and use our live chat feature to get instant help from one of our representatives.
2. Service Hours
Our customer service team is available during the following hours:
Monday to Sunday: 6:00 AM – 6:00 PM [EST Timezone]
3. Support Services
We provide a wide range of customer support services to assist you with your needs:
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Order Inquiries: Get help with placing an order, checking order status, tracking shipments, and understanding our shipping policies.
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Product Information: Learn more about our fine jewelry pieces, including specifications, gemstone details, care instructions, and warranty coverage.
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Returns and Exchanges: Receive guidance on how to return or exchange a product, understand our refund policy, and track your return status.
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Custom Orders: For inquiries about custom-made jewelry, including design consultations, order processing, and delivery timelines.
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Payment and Billing: Assistance with payment methods, EMI options, and billing inquiries.
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Technical Support: Troubleshoot any technical issues you may encounter on our website, including account access, password resets, and navigation help.
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Feedback and Complaints: Share your feedback about our products or services, and report any issues you may have encountered. We value your input and strive to improve based on your suggestions.
4. Frequently Asked Questions (FAQs)
Before contacting us, you may find answers to your questions in our FAQs section on the website. This section covers a wide range of topics, including:
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Ordering and Payment
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Shipping and Delivery
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Returns and Refunds
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Product Information
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Account Management
5. Customer Satisfaction
Your satisfaction is our top priority. We are committed to delivering high-quality jewelry and excellent customer service. If you are not completely satisfied with your purchase or our services, please let us know, and we will do our best to resolve any issues promptly.
6. Privacy and Security
We take your privacy and security seriously. All interactions with our customer service team are handled with the utmost confidentiality. For more information on how we protect your personal data, please refer to our Privacy Policy.
7. Stay Connected
Stay up-to-date with the latest news, gemstone jewelry collections, and exclusive offers by subscribing to our newsletter. Follow us on social media to connect with our community and receive real-time updates.
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Facebook
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Instagram
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TikTok
8. Conclusion
At Ksquare Gems, we are here to support you every step of the way. Whether you have a question about a product, need help with an order, or want to share feedback, our customer service team is always ready to assist you.
Thank you for choosing Ksquare Gems, and we look forward to serving you.
