Cancellation Policy

Ksquare Gems Cancellation Policy

At Ksquare Gems, we understand that sometimes plans change and you may need to cancel an order. Our Cancellation Policy is designed to provide flexibility and clarity regarding the cancellation process. Please read the following carefully to understand your rights and obligations when canceling an order with us.

1. Order Cancellation

1.1 Before Shipment

  • Standard Orders: If you wish to cancel a standard jewelry order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund.

  • Custom Orders: Custom-made jewelry orders can be canceled within 24 hours of placing the order. After this period, cancellations are not possible due to the personalized and handcrafted nature of these items.

1.2 After Shipment

  • Once an order has been shipped, it cannot be canceled. However, you may return the item in accordance with our Refund & Return Policy.

2. How to Cancel an Order

To cancel an order, please contact our customer service team using one of the following methods:

Please provide your order number and relevant details when requesting a cancellation to expedite the process.

3. Refunds

3.1 Refund Processing

  • If your order is eligible for cancellation and has been successfully canceled before shipment, we will process the refund to your original payment method within 7–10 business days.

  • Please note: Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

3.2 Custom Orders

  • For custom orders canceled within the allowable 24-hour period, a full refund will be issued.

  • After this period, custom orders are non-refundable.

4. Exceptions

  • Non-Cancelable Items: Personalized, engraved, or made-to-order jewelry pieces are non-cancelable and non-refundable once the order is confirmed.

  • Promotional Orders: Items purchased during promotional periods or sales events may have specific terms regarding cancellations, which will be communicated at the time of purchase.

5. Changes to Orders

If you need to make changes to an existing order (e.g., updating the shipping address or modifying order details), please contact us immediately. We will do our best to accommodate your request, but changes may not be possible once the order is processed for shipment.

6. Contact Us

If you have any questions or require further assistance regarding our Cancellation Policy, please reach out:

  • Email: care@ksquaregems.com

  • Phone: +1 (929) 273-4845

  • Live Chat: Available on our website during business hours

7. Amendments

Ksquare Gems reserves the right to update or modify this Cancellation Policy at any time without prior notice. Any changes will apply to purchases made after the updated policy is published.

💎 This ensures your customers have clarity and confidence when placing or canceling orders with Ksquare Gems.