Ksquare Gems Hassle-Free Refund and Return Assurance
At Ksquare Gems, we are committed to providing jewelry of exceptional quality and ensuring complete customer satisfaction. To give you peace of mind when shopping with us, we offer a 100% refund on eligible products, subject to the terms and conditions outlined below.
Eligibility for Refund
You are entitled to request a refund within 7 days from the date of delivery under the following conditions:
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The product has issues affecting its craftsmanship, durability, or overall quality.
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The product is defective, damaged, or not as described at the time of purchase.
Unboxing Video Requirement
To ensure transparency and verify that any defect was not caused after delivery, an unboxing video is required as part of the refund request.
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This video must clearly show the jewelry being opened from its original packaging to confirm its condition upon arrival.
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Refund claims without an unboxing video may not be accepted if Ksquare Gems is unable to verify that the product was delivered in defective condition.
Refund Process
To request a refund, please follow these steps:
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Contact us at care@ksquaregems.com within 7 days of receiving your product.
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Provide proof of purchase (order number and date), a detailed description of the issue, and the required unboxing video showing the jewelry’s condition upon delivery.
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Once your claim is verified and approved, we will share the return instructions with you.
Return Conditions
To be eligible for a full refund:
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The product must be returned in its original condition, including all packaging, certificates, and accessories.
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The product must not show signs of misuse, alterations, wear, or damage caused after delivery.
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The jewelry must be returned within 7 days from the date of refund approval.
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Please note: the cost of the return shipment will be the responsibility of the customer.
Refund Deductions and Timeline
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Ksquare Gems does not deduct any fees for approved returns.
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Once the returned product is received and inspected, we will process the refund within 10 business days.
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Refunds will be issued to the original payment method used at checkout.
Exclusions
This refund policy does not cover:
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Products damaged due to improper use, neglect, or accidents after delivery.
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Products returned beyond the 7 days refund eligibility period.
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Refund claims submitted without an unboxing video to verify the condition of the product at delivery.
Amendments to the Refund Policy
Ksquare Gems reserves the right to update or amend this refund policy at any time without prior notice. Any such changes will apply to purchases made after the update date.
💎 For any questions or assistance, please reach out to our Customer Support Team at care@ksquaregems.com. We’re here to help you every step of the way.
