Cancellation Policy

At K Square Gems, we understand that plans can change. Our Cancellation Policy ensures transparency and flexibility, while also protecting the craftsmanship behind our custom jewelry. Please review the guidelines below to understand how cancellations work.

• Standard Orders:
  If your order has not yet been shipped, you may request a cancellation. We will cancel the order and issue a full refund.
• Custom Orders:
  Because custom-made jewelry is crafted specially for you, cancellation is only permitted within 24 hours of placing the order.
  ⦿ After 24 hours, cancellations are not possible for custom pieces.

Once your order has been shipped, it cannot be canceled.
However, you may still be eligible to return the item as per our Refund & Return Policy.

To request a cancellation, please contact our support team through any of the following:

📧 Email: [email protected]
💬 Live Chat: Available on our website during business hours

Please include:

• Order number
• Full name
• Reason for cancellation

This helps us process your request quickly.

If your cancellation request is approved before shipment, a refund will be issued to your original payment method within 7–14 business days.
(Processing time may vary based on your bank/payment provider.)

• If canceled within 24 hours: Full refund issued
• After 24 hours: Non-refundable & non-cancellable

The following items cannot be canceled once confirmed:

• Personalized jewelry (initials, engravings, custom modifications)
• Custom diamond design requests
• Orders placed with special promotion terms (specific conditions may apply)

If you need to update your order — like shipping address or ring size — please contact our support team immediately.
Once the order is processed for shipment, modifications may not be possible.

For assistance or inquiries, our Customer Care Team is here to help:

📧 [email protected]
💬 Live Chat: Website Business Hours

K Square Gems may revise this Cancellation Policy when necessary. Any updates apply to future purchases from the date of revision.