Warranty Policy

At K Square Gems, we stand behind the quality and craftsmanship of our moissanite jewelry and watches. Each piece is inspected before it leaves us, and our warranty protects you against manufacturing defects for the lifetime of the product.

If a covered issue appears, we will repair or replace your item at no additional cost to you. Our aim is simple: you should be able to wear your K Square Gems piece with complete confidence.

All jewelry and watches purchased directly from ksquaregems.com are covered by our Lifetime Warranty against manufacturing defects in materials and workmanship. This includes the moissanite stones, the settings that hold them, and the construction of the piece itself.

Where a product page or your purchase documentation states specific warranty terms for an item, those item-specific terms apply to that item.

Our watches are covered for defects in the movement, mechanism and assembly that are caused by manufacturing. If your watch stops keeping time, a part fails or a stone works loose because of a manufacturing fault, we will inspect it and repair or replace it.

Our standard watches are made of stainless steel, and some parts carry rhodium plating or a surface finish. Changes to the metal or finish caused by everyday use, chemicals or moisture are normal wear, not manufacturing defects. Please read our Usage Guide to keep your watch looking its best.

Our warranty covers problems caused by manufacturing, including:

• Manufacturing defects: any flaw in materials or craftsmanship that affects how the piece looks or works.
• Loose or missing stones: stones that loosen or fall out because of a faulty setting.
• Broken clasps, links or prongs: failures that happen during normal, careful wear.
• Watch movement faults: a movement or mechanism that fails because of a manufacturing fault.
• Moissanite stone defects: clouding, colour change or chipping of the stone that is caused by a defect in the stone itself.

Our warranty does not cover conditions caused by use, care or outside factors, including:

• Accidental damage: drops, knocks, crushing, or damage from rough use, gym, sports or heavy physical activity.
• Chemical and moisture exposure: damage from alcohol, sanitizer, perfume, cleaning products, salt or chlorine water, sweat, humidity or water.
• Normal wear: scratches, marks, dents, dullness and finish wear that happen with everyday use after delivery.
• Metal and plating changes: darkening or discoloration of stainless steel, colour change of metal, and fading or removal of rhodium plating.
• Improper storage or care: damage caused by storing or cleaning the piece in a way that is not recommended.
• Third-party work: any repair, resizing, engraving or alteration done by anyone other than K Square Gems.
• Loss or theft of the item.

These are usage-related conditions, not manufacturing defects. Our Usage Guide explains them in more detail.

Our warranty stays with the product, not the owner. If your K Square Gems piece was a gift, or you pass it on to someone else, the new owner keeps the same protection. To make a claim, the new owner only needs the original order number or proof of purchase.

Making a claim is simple:

• Contact us: email [email protected], or reach us through live chat on our website.
• Share the details: include your order number (or proof of purchase) and clear photos or a short video showing the issue.
• Hear back quickly: we aim to respond to every warranty request within 24 hours with the next steps.

Please do not send your item to us before your claim has been reviewed and approved. We will send you the return instructions.

When your item arrives, our team inspects it to confirm the cause of the issue. If the problem is covered, we carry out the repair or replacement and keep you informed at each step, including the expected timeline.

If the inspection shows that the issue is not covered, we will explain why and, where possible, offer a repair quote before any work is done. Nothing is charged without your approval.

K Square Gems decides whether a covered item is repaired or replaced, based on what will best restore it to its original look and function. If an identical replacement is no longer available, we will offer an item of equal value and similar style.

Once your claim is approved, we will share shipping instructions for sending the item to us. For approved warranty claims, the repair or replacement and the shipping of the item back to you are at no cost to you.

Please pack the item securely, ideally in its original box, and keep the tracking number until we confirm that it has arrived.

A little care keeps your jewelry and watch looking new for longer:

• Keep pieces away from perfume, sanitizer, lotions and cleaning chemicals.
• Remove them before swimming, bathing, workouts or heavy physical work.
• Wipe them gently with a soft, dry cloth after wearing.
• Store each piece separately in a dry pouch or box to avoid scratches.
• Check clasps and settings from time to time, and contact us early if anything feels loose.

For full care instructions, see our Usage Guide.

We ship worldwide, and our warranty applies wherever you live. International customers follow the same claim process: email [email protected] with your order number and photos, and we will send instructions for your country, including any customs paperwork needed.

This warranty is separate from our returns. If you would like to return or exchange an item, please see our Refund & Return Policy for eligibility and time limits.

This Warranty Policy is governed by the laws of California, United States, in line with our Terms and Conditions. Nothing in this policy limits any rights you have under the consumer laws of your country.

K Square Gems may update this Warranty Policy from time to time. Any change applies to purchases made after the date shown at the top of this page.