Refund & Return Policy

At K Square Gems, we are committed to offering premium Moissanite diamond jewelry crafted with precision and care. Your satisfaction is our top priority, and we want you to shop with complete confidence.
To ensure a seamless experience, we provide a clear and hassle-free refund and exchange policy on eligible products under the conditions below.

• To be eligible for a return, the product must be unused, unopened, and in its original sealed packaging.
• Products that have been unboxed or opened will not qualify for return, refund, or exchange.
• We only accept returns for items received in their original condition, without any signs of opening, use, or damage.
• Once the box seal is opened, the product will be considered non-returnable and non-refundable.
• If the product is defective, damaged, or not as described at the time of purchase, you are eligible for a return or refund.
• If the product is non defective and you have changed your mind or are dissatisfied for any reason, it will not be eligible for a return or refund.

We accept exchanges for eligible products within 100 days of delivery.
Exchange requests must meet the same conditions as refunds and must be approved before return shipping.

All customized, personalized, and engraved pieces are made specially to your request. For this reason they are non-refundable and non-exchangeable, unless the item arrives damaged or defective. If this happens, please contact us within 100 days of delivery and we will make it right.

Free Return Shipping: All approved returns and exchanges are eligible for free return shipping — K Square Gems covers the cost.

To initiate a refund or exchange:

1. Email [email protected] within 100 days of receiving your product.
2. Include your order number, purchase date, and a detailed explanation of your concern.
3. Once verified and approved, our team will provide return shipping instructions.

For your refund or exchange to be approved:

• The jewelry must be unused, in its original packaging, and include all certificates, accessories, and documents.
• The item must not show signs of wear, alteration, or misuse after delivery.
• The return must be shipped within 100 days from the date of approval.

After receiving and inspecting your returned item, we will process your refund within 14 business days.
Refunds will be issued to the original payment method used during purchase.

This policy does not cover:

• Items damaged through improper use, carelessness, or accidents after delivery.
• Returns made beyond the 100-day period.
• Claims lacking sufficient proof or documentation for verification.

K Square Gems reserves the right to modify or update this policy at any time without prior notice.
Any updates will apply to purchases made after the policy revision date.

• Unboxing Video (Optional): Although not mandatory, we recommend recording an unboxing video for verification purposes.
• This policy applies to all jewelry purchased directly from K Square Gems.